My first ‘very good condition’ CPO iPhone 13 began the normal activation process which forces the phone to update to the current IOS: IOS18. The ‘very good condition’ CPO iPhone 13 tried to install IOS 18 for 14.5 hours and never would because IOS 17 had not yet been installed. I had to wipe the phone of any set up I had already completed, reset the iPhone to factory settings and restart the activation process skipping most set up processes. I forced the iPhone to update to IOS17, then IOS18. Once complete, I had to wipe the phone back to factory settings and begin the set up process all over again. Once setup was complete, I found out the ‘very good condition’ CPO iPhone 13 had a blown ear speaker making any conversation with the phone held up to your ear unintelligible. Additionally, battery health was 85% original capacity which I would assess as poor condition, not a ‘very good condition’ CPO iPhone 13’.

My replacement ‘very good condition’ CPO iPhone 13 wouldn’t install IOS 18 either. I had to force the phone to update to IOS17 and then IOS18, wipe back to factory settings and begin the process all over again. Battery health on my replacement ‘very good condition’ CPO iPhone 13 is 87% which would be poor to fair condition in my opinion.

I doubt I'll ever buy another CPO device from Verizon unless they make significant upgrades to their quality control process.

I had previously owned an iPhone 13 before it was unfortunately stolen. I decided to "upgrade" to the iPhone 15. It is an improvement in many ways (as it should be). But there is honestly very little difference between the two models in terms of day-to-day usage. Both devices can run on the newest operating system (iOS 18), and both offer stellar photo quality and many of the other outstanding features that come with almost any recent iPhone model (e.g., iMessage, Apple Music, Apple Pay, MagSafe charging, pairing with the Apple Watch, etc.). The 15 also has some unfortunate drawbacks. It offers a USB-C port instead of Lightning, which is great only if all of your (and your family's) other devices also use USB-C. Otherwise it's a pain. Also, the iPhone 15 will NOT be able to incorporate the highly-touted AI features that will be available on the 15 Pro, 15 Pro Max, and the new 16 models. Finally, Apple has gone to exclusive eSIM technology for the cellular services since the iPhone 14. The iPhone 13 is the last model to offer the physical SIM card tray. I appreciate having this option when I travel abroad. After going back to the iPhone 13, I honestly don't miss the 15 at all. That's a testament to how great the 13 still is even three years after its release, and it also shows how incremental the smartphone upgrades are year over year.

This iPhone 13 is the 10th iPhone I have owned. This is by far better than all the previous versions mainly because it is still working flawlessly after two years of use. The screen is slightly smaller than most of the previous versions but the clarity and responsiveness more than make up for it. The thin and sleek style is modern and attractive. The speed is about the same as the previous iPhone models with the exception of the touch screen responsiveness. The touch screen seems to be slightly faster than the iPhone 12. I update this iPhone as soon as Apple provides the updates and have so far have not had any problems. The durability seems to be very good. Even though I have a case and screen protector on the iPhone, I have dropped it countless times and it still looks like new. This will greatly help the trade in value. The battery seems to last a lot longer than previous versions and both the wired and wireless charging is super fast with a lightning charger. With each new model the iPhone seems to become better and better. I am extremely satisfied with this phone and would highly recommend it.

I would rather chew my own arm off than ever buy a refurbished phone from Best Buy again. The phone stopped working after less than 30 days and Best Buy refused to help me with it and instead sent me directly to Apple. Apple was very helpful and tried to do everything they could, but the problem is that when Best Buy refurbished the phone, they did not update the sold date, and the phone no longer appears to fall under the 90-day warranty from Apple. I’ve made several attempts to work with Best Buy to get this date changed since it does not reflect the date. I actually purchased the phone as soon as the date is changed Apple is more than happy to help me fix or replace the phone. Unfortunately, no one at Best Buy no matter how many hours I spend on the phone or chatting, wants to help. I have bought so many electronics from Best Buy and had wonderful experiences in the past, but this most recent experience purchasing a refurbished iPhone from a retailer I thought I could trust, has been horrible and now I have a $600 paperweight and have to buy a new phone. Even the geek squad team at my local store said they recommend don’t ever buy a refurbished phone even from Best Buy. I guess it’s a lesson learned and I’ll be buying my other electronics somewhere else in the future